Spring Sale:  Enjoy one of our best sales of the year!

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Contact Us

We’re here 7 days a week for advice on everything from sleep concerns to mattresses.

How Can We Help?

Contact Big Mattress Co.

Reach out to our Customer Experience team and we’ll get back to you as soon as possible. Leave your phone number for a call, otherwise we’ll email you promptly.

Calls are available 9:00 AM – 9:00 PM ET Mon – Fri. During periods of high volume, return emails and phone calls may take 1-2 business days.

Chat with us

For immediate assistance, reach out to us via chat! Real team members, available daily:
9:00 AM – 9:00 PM ET Mon – Fri

Headquarters now open

Please note: All visitors are required to wear face masks while visiting showroom.

450 Natural Form Way

Manchester Center, VT 05255

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Monday – Friday 8:00 – 5:00

Frequently asked questions

How long before I receive my order?

All Big Mattress Co® mattresses are handmade for order.  So expect 10 to 15 working days before shipment.

How does the mattress delivery work?

Our mattresses will arrive in 3 boxes to your front door.  This allows easy transportation to your room of choice.  

How do you ship your products?

We ship our mattresses through LTL nationwide carriers.  

What if I need to return my mattress?

If you’re looking to return your mattress, please contact customer service at (802) 362-8053.   From there, we will arrange a return number for pickup.