Reach out to our Customer Experience team and we’ll get back to you as soon as possible. Leave your phone number for a call, otherwise we’ll email you promptly.
Calls are available 9:00 AM - 9:00 PM ET Mon - Fri. During periods of high volume, return emails and phone calls may take 1-2 business days.
For immediate assistance, reach out to us via chat! Real team members, available daily:
9:00 AM - 9:00 PM ET Mon - Fri
10:00 AM - 8:00 PM ET Sat - Sun
All Big Mattress Co® mattresses are handmade for order. So expect 10 to 15 working days before shipment. *Current lead times are 4-5 weeks for mattresses.
Our mattresses will arrive in 3 boxes to your front door. This allows easy transportation to your room of choice.
We ship our mattresses through LTL nationwide carriers.
If you’re looking to return your mattress, please contact customer service at (802) 362-8053. From there, we will arrange a return number for pickup.
