How Can We Help?

Contact Big Mattress Co.

Reach out to our Customer Experience team and we’ll get back to you as soon as possible. Leave your phone number for a call, otherwise we’ll email you promptly.

Calls are available 9:00 AM - 5:00 PM ET Mon - Fri. During periods of high volume, return emails and phone calls may take 1-2 business days.

Value is required
Value is required
Value is required
Value is required
Thank you!

Chat with us

For immediate assistance, reach out to us via chat! Real team members, available daily:
9:00 AM - 5:00 PM ET Mon - Fr

Frequently asked questions

How long before I receive my order?

All Big Mattress Co® mattresses are handmade for order. So expect 35 to 40 working days before shipment. *Current lead times are 7-8 weeks for mattresses.

How does the mattress delivery work?

Our mattresses will arrive in 3 boxes to your front door. This allows easy transportation to your room of choice.  

How do you ship your products?

We ship our mattresses through LTL nationwide carriers.  

What if I need to return my mattress?

If you’re looking to return your mattress, please contact customer service at (802) 362-8053. From there, we will arrange a return number for pickup.