How Can We Help?

Contact Big Mattress Co.

Reach out to our Customer Experience team and we’ll get back to you as soon as possible. Leave your phone number for a call, otherwise we’ll email you promptly.

Calls are available 9:00 AM - 9:00 PM ET Mon - Fri. During periods of high volume, return emails and phone calls may take 1-2 business days.

Chat with us

For immediate assistance, reach out to us via chat! Real team members, available daily:
9:00 AM - 9:00 PM ET Mon - Fri
10:00 AM - 8:00 PM ET Sat - Sun

Frequently asked questions

How long before I receive my order?

All Big Mattress Co® mattresses are handmade for order. So expect 10 to 15 working days before shipment. *Current lead times are 4-5 weeks for mattresses.

How does the mattress delivery work?

Our mattresses will arrive in 3 boxes to your front door. This allows easy transportation to your room of choice.  

How do you ship your products?

We ship our mattresses through LTL nationwide carriers.  

What if I need to return my mattress?

If you’re looking to return your mattress, please contact customer service at (802) 362-8053. From there, we will arrange a return number for pickup.