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Mattresses | 10 Year Warranty

Big Mattress Co. mattresses are designed to work on a firm, solid-surface, non-spring foundation or adjustable bed base that is structurally capable of supporting the weight of purchaser’s Big Mattress Co. mattress and user(s). This Limited Warranty and other performance warranties are based on tests conducted on “sets” that consist of our mattresses and our foundations/adjustable bed bases. THEREFORE, IF PURCHASER USES INAPPROPRIATE FOUNDATIONS, BOX SPRINGS, ADJUSTABLE BED BASES, OR BED FRAMES WITH THE MATTRESS, SUCH USE WILL VOID THIS LIMITED WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Big Mattress Co. may require purchaser to provide proof of the quality of the foundation, adjustable bed base, or bed frame used in conjunction with the mattress if purchaser makes a claim under this Limited Warranty. Big Mattress Co. makes no representations whatsoever as to the structural integrity or rated load for any frame, foundation, or adjustable base not manufactured by or for Big Mattress Co. Big Mattress Co. reserves the right to invalidate this Limited Warranty if the foundation is determined, in Big Mattress Co. reasonable discretion, to be inadequate or if the mattress is found to be in an unsanitary condition.

The Limited Warranty covers the following items during normal wear:

  1. Deterioration causing the mattress to have a visible indentation greater than three- fourths (0.75) of an inch that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Normal wear requires that a purchaser’s mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the mattress and foundation.
    • A proper bed frame must provide sturdy support for both the mattress and foundation; including a center support and having at least 5-6 legs for queen, king and cal king and 8 leg support for wyoming king, texas king, vermont king, family bed, family bed xl and alaskan king mattresses. For queen, king, and cal king slatted style bed frames, it is incumbent upon purchaser to ensure that the frame utilized offers ample structural support for the mattress and foundation in view of that particular slatted style frame. Failure to have a proper bed frame may invalidate the limited warranty. The use of a bed frame is important for the life and protection of your sleep system. Neither mattresses, individually, nor sleep systems (mattress and foundation combination) are intended to sit/lay flat on the floor or on a waterbed frame or platform of untreated wood or untreated wood covered with fabric.
    • Please Note: Big Mattress Co. highly recommends a 3-bed beam support system)or a support system of similar quality that is designed specifically to give slatted style bed frames for Oversized mattresses additional structural support.
  2. Any physical flaw in the mattress that causes the BIG MATTRESS CO.® material to split or crack, despite normal usage and proper handling (as outlined in the Mattress Use & Care Instructions).
  3. Any manufacturing defect in the zipper assembly of the mattress cover. Big Mattress Co. may, at its own option, repair or replace the cover provided on the mattress. In the event that Big Mattress Co. replaces the mattress cover, Big Mattress Co. will replace it with the current style of cover available for the mattress, which may be of a different color or material than the original cover provided.
  4. Any manufacturing defect in the air system. Big Mattress Co. may, at its own option, repair or replace the air system should it be determined that there is an issue. In replacing the system, Big Mattress Co. assures the consumer that the replacement product will be of same or improved materials, but does not guarantee color matching.

The Limited Warranty does not cover the following items during normal wear:

  1. A normal increase in softness of the BIG MATTRESS CO.® pressure-relieving material which does not affect the pressure-relieving qualities of the mattress. (Does not apply to custom mattresses)
  2. Comfort preference.
  3. Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains. However if there is a warranty defect not caused by the abuse or damage then the mattress would be covered under the standard warranty.
  4. Damage associated with an improper bed frame, foundation, or adjustable base. See above description and illustrations for a proper bed frame.
  5. Replacement of the accompanying piece in the Big Mattress Co. sleep system where only one piece is defective, unless that accompanying piece is also defective.

Mattresses | 10 Year Warranty

Big Mattress Co. mattresses are designed to work on a firm, solid-surface, non-spring foundation or adjustable bed base that is structurally capable of supporting the weight of purchaser’s Big Mattress Co. mattress and user(s). This Limited Warranty and other performance warranties are based on tests conducted on “sets” that consist of our mattresses and our foundations/adjustable bed bases. THEREFORE, IF PURCHASER USES INAPPROPRIATE FOUNDATIONS, BOX SPRINGS, ADJUSTABLE BED BASES, OR BED FRAMES WITH THE MATTRESS, SUCH USE WILL VOID THIS LIMITED WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Big Mattress Co. may require purchaser to provide proof of the quality of the foundation, adjustable bed base, or bed frame used in conjunction with the mattress if purchaser makes a claim under this Limited Warranty. Big Mattress Co. makes no representations whatsoever as to the structural integrity or rated load for any frame, foundation, or adjustable base not manufactured by or for Big Mattress Co. Big Mattress Co. reserves the right to invalidate this Limited Warranty if the foundation is determined, in Big Mattress Co. reasonable discretion, to be inadequate or if the mattress is found to be in an unsanitary condition.

The Limited Warranty covers the following items during normal wear:

  1. Deterioration causing the mattress to have a visible indentation greater than three- fourths (0.75) of an inch that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Normal wear requires that a purchaser’s mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the mattress and foundation.
    • A proper bed frame must provide sturdy support for both the mattress and foundation; including a center support and having at least 5-6 legs for queen, king and cal king and 4 leg support for twin and full mattresses. For queen, king, and cal king slatted style bed frames, it is incumbent upon purchaser to ensure that the frame utilized offers ample structural support for the mattress and foundation in view of that particular slatted style frame. Failure to have a proper bed frame may invalidate the limited warranty. The use of a bed frame is important for the life and protection of your sleep system. Neither mattresses, individually, nor sleep systems (mattress and foundation combination) are intended to sit/lay flat on the floor or on a waterbed frame or platform of untreated wood or untreated wood covered with fabric.
    • Please Note: Big Mattress Co. highly recommends a 3-bed beam support system)or a support system of similar quality that is designed specifically to give slatted style bed frames for Oversized mattresses additional structural support.
  2. Any physical flaw in the mattress that causes the BIG MATTRESS CO.® material to split or crack, despite normal usage and proper handling (as outlined in the Mattress Use & Care Instructions).
  3. Any manufacturing defect in the zipper assembly of the mattress cover. Big Mattress Co. may, at its own option, repair or replace the cover provided on the mattress. In the event that Big Mattress Co. replaces the mattress cover, Big Mattress Co. will replace it with the current style of cover available for the mattress, which may be of a different color or material than the original cover provided.
  4. Any manufacturing defect in the air system. Big Mattress Co. may, at its own option, repair or replace the air system should it be determined that there is an issue. In replacing the system, Big Mattress Co. assures the consumer that the replacement product will be of same or improved materials, but does not guarantee color matching.

The Limited Warranty does not cover the following items during normal wear:

  1. A normal increase in softness of the BIG MATTRESS CO.® pressure-relieving material which does not affect the pressure-relieving qualities of the mattress. (Does not apply to custom mattresses)
  2. Comfort preference.
  3. Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains. However if there is a warranty defect not caused by the abuse or damage then the mattress would be covered under the standard warranty.
  4. Damage associated with an improper bed frame, foundation, or adjustable base. See above description and illustrations for a proper bed frame.
  5. Replacement of the accompanying piece in the Big Mattress Co. sleep system where only one piece is defective, unless that accompanying piece is also defective.

Big Mattress Co. 1 Year Warranty

This limited Furniture Warranty extends to any Foundation and frame manufactured by Big Mattress Co., purchased directly from Big Mattress Co. or Big Mattress Co. authorized retailers, and located in the United States (not including US territories) or Canada (each, “Furniture””).

The Limited Warranty covers the following items during normal wear:

This limited Furniture Warranty applies to defects due to faulty workmanship or materials, subject to the limitations described in this warranty.

The Limited Warranty does not cover the following items during normal wear:

  • Damage caused by physical abuse, negligence, improper installation or misuse. With respect to Foundation, the foregoing includes but is not limited to structural or visual damage from using an improper bed frame or placing Foundation on the floor.
  • Normal wear and tear as a result of spot cleaning or intended use.
  • Damage caused by commercial use, such as in a hotel or store
  • Damage caused by Acts of God or other natural forces.
  • Replacement of any non-defective pieces of the Furniture (for example, if one component of Furniture is defective, then we will replace the defective component only).
  • Any Furniture sold by resellers who are not authorized retailers of Big Mattress Co.

In the event of a Defect, Big Mattress Co. sole and exclusive liability and your sole remedy under this limited Furniture Warranty will be, at Big Mattress Co’s. option, to provide a replacement Furniture, subject to your fulfillment of “Your Responsibilities” below.

Your Responsibility

In the event of a Defect and in order to get the benefit of this limited Furniture Warranty, you must return your Furniture to Big Mattress Co..  Should shipping costs be required to return your Furniture, you will not be responsible for those costs. Evidence of a Defect and any claims must be sent to the address set forth at the end of this limited Furniture Warranty. In the event of a Defect, Big Mattress Co. will ship a replacement Furniture to you.

Replaced Furniture is subject to the same limited Furniture Warranty as the original Furniture. If you obtain replacement Furniture, the warranty term of the replaced Furniture begins from the date of purchase of the original Furniture.

Big Mattress Co. 1 Year Warranty

This limited Furniture Warranty extends to any Foundation and frame manufactured by Big Mattress Co., purchased directly from Big Mattress Co. or Big Mattress Co. authorized retailers, and located in the United States (not including US territories) or Canada (each, “Furniture””).

The Limited Warranty covers the following items during normal wear:

This limited Furniture Warranty applies to defects due to faulty workmanship or materials, subject to the limitations described in this warranty.

The Limited Warranty does not cover the following items during normal wear:

  • Damage caused by physical abuse, negligence, improper installation or misuse. With respect to Foundation, the foregoing includes but is not limited to structural or visual damage from using an improper bed frame or placing Foundation on the floor.
  • Normal wear and tear as a result of spot cleaning or intended use.
  • Damage caused by commercial use, such as in a hotel or store
  • Damage caused by Acts of God or other natural forces.
  • Replacement of any non-defective pieces of the Furniture (for example, if one component of Furniture is defective, then we will replace the defective component only).
  • Any Furniture sold by resellers who are not authorized retailers of Big Mattress Co.

In the event of a Defect, Big Mattress Co. sole and exclusive liability and your sole remedy under this limited Furniture Warranty will be, at Big Mattress Co’s. option, to provide a replacement Furniture, subject to your fulfillment of “Your Responsibilities” below.

Your Responsibility

In the event of a Defect and in order to get the benefit of this limited Furniture Warranty, you must return your Furniture to Big Mattress Co..  Should shipping costs be required to return your Furniture, you will not be responsible for those costs. Evidence of a Defect and any claims must be sent to the address set forth at the end of this limited Furniture Warranty. In the event of a Defect, Big Mattress Co. will ship a replacement Furniture to you.

Replaced Furniture is subject to the same limited Furniture Warranty as the original Furniture. If you obtain replacement Furniture, the warranty term of the replaced Furniture begins from the date of purchase of the original Furniture.